Terms & Conditions

Welcome to Chalmo. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using Chalmo.in, you agree to comply with these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Products & Orders

• All products displayed on our website are subject to availability.
• We reserve the right to modify product designs, prices, and specifications without prior notice.
• Orders are confirmed only after successful payment verification.
• We reserve the right to cancel any order due to pricing errors, suspected fraud, or product unavailability.

3. Custom Orders

• Customized products are printed based on the design, text, or artwork submitted or approved by the customer.
• Customers are responsible for reviewing all customization details before confirming the order.
• Once production has started, custom orders cannot be cancelled or modified.

4. Pricing & Payments

• All prices are displayed in Indian Rupees (INR).
• Payments are processed securely through trusted payment gateways.
• Applicable taxes and shipping charges will be displayed during checkout.

5. Shipping & Delivery

• Orders are usually processed within 1–6 business days.
• Delivery timelines may vary depending on the destination and courier service.
• Delays caused by weather, public holidays, or courier partners are beyond our control.

6. Returns & Refunds

Customized products are not eligible for returns or exchanges unless:

• The product is damaged or defective.
• The wrong product has been delivered.
• There is a manufacturing defect.

Please refer to our Return & Refund Policy for complete details.